I had a very Great experience here. Bob helped me find the perfect car even when I had doubts he had patience & faith that I would be leaving in something. Thanks so much for your help Bob!

0/10 customer service, doesn't call or text back, when they do call you back it's because you had to call them numerous times, doesn't listen when you tell them a price point, can't make any deals. Just avoid at all cost! Went to another deal got the price I wanted/needed for my budget.

10/10 would recommend apple tree to anyone needing a car. We came in this afternoon and had the pleasure of working with Angelo and Bob. Couldn’t have been a better experience buying a car. Not pushy at all, and worked with us on pricing. Also provided some snacks to our kids to keep them happy. Customer service is top notch at Apple tree!

Reliable and trustworthy. Unfailingly polite. Love my service rep, Brenda!

I was an out of state buyer and recently purchased a used car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the dealership to ask why did not disclose any of these issues as being problems prior to my delivery and they stated it’s an As Is purchase. But you advertise the vehicle with this equipment, no mention it is inoperable. (They were marketing to sell this vehicle for $19,000 over and above what they purchased the car for 8 month ago). Then the GSM hung up the phone on me. Stay away from this company and buy your car elsewhere.

My service experience on 9/4/24 was perfect. I arrived for my 11:20 appointment around 11:10. They took me right in. I was kept informed of the progress and status by text. I was finished and on my way by noon, in my freshly washed car.😀

If I could give 0 stars to this service I would. On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk in) that we could get her done by 11:30." I then got checked in and began my wait. At 10:50, I texted to find out what was taking so long. I received a text that said "we are backed up" At 11am, the girl with the walk in appointment checked out and left. I then sent a message indicating that I had an another appointment that I needed to get to. I received a response stating that someone could drop me off at said appointment if it was close. I replied that my appointment was in Morganton. I then received a message "we will put a rush on it". At 11:28; after waiting 2 hours for a simple oil change, I sent a message stating that I had to leave in 5 minutes or that I would be late for my next appointment. I was finally able to check out at 11:33. I asked about my breaks, the technician said they were fine. However, when I looked at my paperwork it is indicated that my breaks are in the yellow zone, follow up is needed and that I declined services.. I was only given a simple apology for the delay. The services that I received should have at least been discounted, if not free. I am highly disappointed in your service department.

They are always courteous and prompt, and they clearly explain what needs to be done with my car. I especially commend Miguel, my customer service specialist.

My husband and I had a great experience with Ryan and the rest of the team involved in our new car purchase. We had a budget that was not negotiable and the team helped us meet that budget as well as get the car we wanted.

I bought, and have had my Honda serviced at Apple Tree Honda for 2 years. I’ve always had a great experience. Joe G was my advisor.

Ryan Martin was excellent. He listened to our needs and suggested a vehicle which was a perfect fit. His product knowledge is superb; his years in service have equipped him for explaining the vehicle in depth. The sales manager was polite and we came to agreement with none of the histrionics for which dealerships are often characterized. In fact, the process was so smooth that my bride did not even realize that a deal had been struck (but she was delighted moments later). Finance was straightforward and the finance manager stayed late on a Saturday evening to complete the deal. I feel certain he had somewhere else to be yet he was gracious and answered all our questions. Even the people who cleaned the car for delivery were a joy. We came away sensing that the Apple Tree organization is focused upon delivering good value in all aspects -- product, process and price. Final note -- this is my seventh Honda product and I am clearly a return customer. I have had everything from an S2000 (sleeper rocketship) to a durable Ridgeline (342,000 miles and still going). If you are considering brand selection, I would submit that it is an easy choice.

Working with Jason and Rich in the service department was so helpful! They both took the extra time to help me navigate a difficult situation with our vehicle while we were out of town. They have outstanding customer service and I highly recommend their service shop! I would be a regular customer if we lived in the area. So grateful for their intentional and thorough communication and kindness.

From sales, finance and leaving the lot. My experience was amazing with Tania and the rest of the team there.

Great selection of new and used vehicles at a competitive price!

Friendly staff

Bought a couple cars from these guys over the years. Get all my maintenance done here as well. Clean facility, professional, thorough, and transparent. Shout-out to Angelo in the used dept. for helping my wife and I trade in our cars and pick up an Odyssey. He really went out of his way to help meet our wants and needs for our upcoming cross-country road trip.

Apple Tree Honda is a wonderful dealership. The staff is friendly, helpful, and professional.

Haven’t gave a 5 star yet because we haven’t bought yet but hope to soon if we can get the numbers right! But the dealership as a whole so far in just one trip has been great! Me and the wife come up the mountain to check out a CR-V, just to see if our baby’s car seat would fit and us be comfortable! Trading in a grand Cherokee L and we literally parked and hoped out, got greeted by Besty Woods and was test driving the car within 10 minutes of pulling up! We expressed we were not looking to buy at that moment as it was close to bedtime for our baby but we are very interested in the one we drove, stated the price range we’re looking to stay at and left! Besty and another salesman were very personable and our baby girl was enjoying their company! Seems like a good place to buy from from the buyers experience side of it! Hope to do business in the very near future!

Service has been complete, timely, and done in a professional manner.

Peter Estrada helped me find the perfect vehicle. He was thoughtful, personable, knowledgeable, and provided a no-pressure experience. The management and finance people were efficient, friendly, and honest. My first Honda. Thanks Apple Tree!

The Used Car Dept was outstanding in that Steve Harron the Sales Associate I dealt with in looking for a car found on line, informed me that the car had been sold and the 3rd party publication I found it listed on had not been updated. He then showed me other vehicles after listening to what I was looking for to fit my needs. It was a pleasure to meet and work with Steve through the process, and I am very satisfied with my purchase! I would recommend anyone looking for a used car to reach out to Steve for their needs.

The service was prompt. Our service advisor (Christian) was friendly and professional. He provided a solid summary of the work performed. Also appreciated Apple Tree washing the car after service was performed. Thank you.

Excellent experience overall. Christian was ready and waiting for me when I arrived and he fast tracked my honda insight thru state inspection,car wash and the whole works in an efficient and timely fashion. please extend my thanks to him for being there for, it made my day.

My husband and I drove from Tennessee and met Troy and Chris in Asheville NC.. We were beyond impressed with the time and graciousness we were given. Troy was awesome, he went out of his way to answer all our questions and and I could not say enough about how we were treated like family!!! I highly recommend Apple tree! You will NOT be disappointed!!!!! Thank you for a very pleasant experience!

I had brought in my Honda CRV for an oil change and check up. Jason was my service rep. and did a great job. When all the work was completed Jason advised me that the rotation of the tire couldn't be done due to a lug nut having been cross threaded. Jason said that when the tires had been rotated on my last visit the cross threading occurred and the repairs would be done at no cost to me. It's nice when a dealership stands behind their work.