I was traveling thru N.C. in my 2024 Honda Pilot when my AppleCarPlay wouldn't connect. A little problem I know but when you're 500 miles from home the inconvenience was almost a necessity. I stopped at the nearest Honda dealership (Apple Tree) for help. Jason Roeser immediately analyzed the problem and got me back on the road. I just wanted to thank Jason for the professional, courteous service.

My wife’s nine consecutive brand new Honda model experience was shattered in less than two minutes. She does not need to be told twice to make future purchases from another manufacturer.

I had a very Great experience here. Bob helped me find the perfect car even when I had doubts he had patience & faith that I would be leaving in something. Thanks so much for your help Bob!

0/10 customer service, doesn't call or text back, when they do call you back it's because you had to call them numerous times, doesn't listen when you tell them a price point, can't make any deals. Just avoid at all cost! Went to another deal got the price I wanted/needed for my budget.

10/10 would recommend apple tree to anyone needing a car. We came in this afternoon and had the pleasure of working with Angelo and Bob. Couldn’t have been a better experience buying a car. Not pushy at all, and worked with us on pricing. Also provided some snacks to our kids to keep them happy. Customer service is top notch at Apple tree!

Reliable and trustworthy. Unfailingly polite. Love my service rep, Brenda!

I was an out of state buyer and recently purchased a used car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the dealership to ask why did not disclose any of these issues as being problems prior to my delivery and they stated it’s an As Is purchase. But you advertise the vehicle with this equipment, no mention it is inoperable. (They were marketing to sell this vehicle for $19,000 over and above what they purchased the car for 8 month ago). Then the GSM hung up the phone on me. Stay away from this company and buy your car elsewhere.

My service experience on 9/4/24 was perfect. I arrived for my 11:20 appointment around 11:10. They took me right in. I was kept informed of the progress and status by text. I was finished and on my way by noon, in my freshly washed car.😀

If I could give 0 stars to this service I would. On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk in) that we could get her done by 11:30." I then got checked in and began my wait. At 10:50, I texted to find out what was taking so long. I received a text that said "we are backed up" At 11am, the girl with the walk in appointment checked out and left. I then sent a message indicating that I had an another appointment that I needed to get to. I received a response stating that someone could drop me off at said appointment if it was close. I replied that my appointment was in Morganton. I then received a message "we will put a rush on it". At 11:28; after waiting 2 hours for a simple oil change, I sent a message stating that I had to leave in 5 minutes or that I would be late for my next appointment. I was finally able to check out at 11:33. I asked about my breaks, the technician said they were fine. However, when I looked at my paperwork it is indicated that my breaks are in the yellow zone, follow up is needed and that I declined services.. I was only given a simple apology for the delay. The services that I received should have at least been discounted, if not free. I am highly disappointed in your service department.

They are always courteous and prompt, and they clearly explain what needs to be done with my car. I especially commend Miguel, my customer service specialist.

My husband and I had a great experience with Ryan and the rest of the team involved in our new car purchase. We had a budget that was not negotiable and the team helped us meet that budget as well as get the car we wanted.

I bought, and have had my Honda serviced at Apple Tree Honda for 2 years. I’ve always had a great experience. Joe G was my advisor.

Ryan Martin was excellent. He listened to our needs and suggested a vehicle which was a perfect fit. His product knowledge is superb; his years in service have equipped him for explaining the vehicle in depth. The sales manager was polite and we came to agreement with none of the histrionics for which dealerships are often characterized. In fact, the process was so smooth that my bride did not even realize that a deal had been struck (but she was delighted moments later). Finance was straightforward and the finance manager stayed late on a Saturday evening to complete the deal. I feel certain he had somewhere else to be yet he was gracious and answered all our questions. Even the people who cleaned the car for delivery were a joy. We came away sensing that the Apple Tree organization is focused upon delivering good value in all aspects -- product, process and price. Final note -- this is my seventh Honda product and I am clearly a return customer. I have had everything from an S2000 (sleeper rocketship) to a durable Ridgeline (342,000 miles and still going). If you are considering brand selection, I would submit that it is an easy choice.

Working with Jason and Rich in the service department was so helpful! They both took the extra time to help me navigate a difficult situation with our vehicle while we were out of town. They have outstanding customer service and I highly recommend their service shop! I would be a regular customer if we lived in the area. So grateful for their intentional and thorough communication and kindness.

From sales, finance and leaving the lot. My experience was amazing with Tania and the rest of the team there.