A terrible mishap was turned around. Driving from Franklin to Asheville , John was designated with our work service order. However it was passed on to Richmond who was kind, patient and considerate and helped us get a rental car for the day. Maddie was fantastic in suiting us with a nice truck.Unfortunately we were not told that it would be a longer service process until after 4:00. Not sure to drive back or stay, we decided to stay across the street at a hotel and have dinner. The next morning we received a phone call stating that our vehicle hadn't even been put in for service yet. A little frustrated we walked into the service department and was immediately met by Christian who began investigating the issue. He informed as the issue would be taken care of immediately as well as deducting a percentage of the price off of our bill to make up for the cost of the hotel and restaurant. Who does that ? Needless to say we were over joyed he told us to go home and keep the truck overnight. He called us the next day stating the work was complete. We drove back to Asheville picked up our vehicle and all was well. So the award for going above and beyond goes to CHRISTIAN !!! Thank you so much Apple tree Honda.

The service was completed on schedule and the advisor was great

I always have excellent service here.

Great service! Wait time was slightly longer than expected but we waited in a comfy waiting room with coffee and WiFi. The location is also within walking distance of many restaurants - would recommend for having vehicles serviced.

Repair and oil change was done in less time than estimated. Technician explained what was being done to the car. He was friendly and efficient.

My daughter took her honda civic sport in for a recall. They gave her a loner car. Things were going somewhat okay except communication! They had her car a week and said part should be there the next week. On Monday service called and left her a message, she returned the call leaving a message. She then ask me to try and call on Tuesday. I then start to call leaving 2 message to get one returned message to me voicemail because it said spam. After talking with him in Wednesday he said her car was ready. I said i will let her know. At this time after being the first time actually talking to anyone that actually answered. I was not told that the loner car was considered a "rental". When my daughter goes to pick up her car on friday. Which is the only time that she was able to get there before closing? They charged her for the car for that week. After speaking to the service manager, he refused to give the two hundred dollars back. She is a single mother and a nurse. He said he would work to give her a deal on any other service that may be needed. Really! You think we want to go back here! No! She was looking to maybe trade for another car, but it won't be here. They are out to get a dine anyway they can. Also she paid over 300 for something they "fixed" before claiming it was warranty covered.

This was a routine service to confirm that our 2021 CR-V was ready for another 1000-mile road trip. As usual, Christian handled everything flawlessly, providing excellent addtional guidance related to a concern that I had about the car’s brakes. Many thanks!!!

One of the best car buying experiences I’ve had. Dave was wonderful and knowledgeable.

Prompt and courteous service

It was a very good experience, the service person was very professional and very knowledgeable