Customer Testimonials
Appletree is the absolute best! They strive to make all their customers happy. I highly recommend them for service and for car purchases. Thank you Appletree Honda!!
My wife and I want to show profound gratitude and appreciation to this wonderful and amazing woman, ever since the pandemic things have always been very difficult for me and my family, I lost my job during the stay at home and it was very difficult for me to secure a new job that was how life became terrible for me, But thank God for bringing this woman into my life, Mrs Alexander Melissa. I read so many good reviews online on how she has been helping a lot of people both small business owners to gain financial balance so ...
First time buying a new car, they were able to help me out and get me set up with an Acura RDX. They made sure all that I wanted was accounted for and did not try to sell anything extra, got straight to the point and made sure I was happy. Glad to have had Betsy as my sales person, she did a wonderful job and I would recommend her for anyone looking to find a better car than they already have. Thank you so much, now I can get from point A to point B! You guys are amazing, ...
I had a great experience visiting Apple Tree Honda and test driving cars before placing an order for a 2023 CRV Hybrid.
Peter Estrada at Apple Tree Honda is the man! We purchased a 23' Honda CRV and we could not have done it without him. He made every step of the way stress free and exciting. He communicated with us often and kept us up to date. If you need a new vehicle, walk into Apple Tree Honda and ask for Peter! -Josh and Miranda Arrington
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Could not be more happy with the service given by Peter Estrada at Apple Tree Honda! Thank you so much for all you do!
I give 5 stars for that guy Calab "the" service adviser! Excellent customer service skills with A friendly demeanor, and sense of humor! You can't pay that man enough! Seriously... and this is coming from someone in the automotive field myself. He's solid gold! (No he didn't pay me for this). We bought our 2019 Honda accord 2.0 manuel accord from another dealer. Who forgot to certify it as pre‐owned. Which would have cost our warranty. He fixed it and made sure all worked out right. Thank you my man!
I wouldn’t take my Civic anywhere else, top notch people!!
We purchased a CPO 2019 Honda Odyssey EX-L Nav/RES from a Honda dealership in South Carolina in March of 2022. After a week or two of driving it, we began to hear a terrible popping noise any time we turned or when we went over any bump in the road. We have struggled for eight months taking it back and forth to the dealership with no results. I was so upset, we were considering if we needed to just trade the car in, even though it is my dream car. We decided to take it to Apple Tree Honda to have ...
Joseph in the service department provided perhaps the best customer service interaction I have had in any arena in the last 5 years. Kudos to him for being a positive, calm voice in what can be a challenging climate these days.
Apple tree Honda done the above and beyond for helping us purchasing our Honda Odyssey.Duane Rigsby our salesperson gave us a good experience helping us with our Honda Odyssey. Mike helping us in finance.Thank you!!!
Excellent customer service while buying our used Honda odyssey. Mark and the sales manager took great care of us. They were patient and made sure the van was all detailed and ready to go even though it was brand new on the lot. We took it back the next week to finish up some body work, as planned, and it looks great. During the selling process, Mark assured us this van was a good buy, even though there were other more expensive vans on the lot. Definitely recommend this place, and will go back!
Fast and efficient service as usual! Thanks
We had a great experience purchasing a vehicle at Apple Tree Honda. Mark and Chris took good care of us!
Excellent service. We live 40 miles away from Apple Tree Honda. We just had our Odyssey serviced locally the day before leaving for a long trip on a Saturday. About 10 miles from Fletcher NC a bad grinding/squealing sound forced us to pull off the interstate. We limped into Apple Tree where Service Coordinator J.P. Prillaman greeted us and got us in quickly, even though we didn’t have an appointment. Within an hour a service tech diagnosed the problem. J.P. set us up in a reasonable rental car at Apple Tree, explained that parts couldn’t be ordered ...
I can not say enough good things about Appletree Honda. Betsy Woods is THE BEST!!! I had been looking for a Honda Accord for a couple of months. I live in Phenix City, AL and do lots of traveling to South Carolina. I had tried several dealerships in a couple of states, but none seemed interested in even selling me a vehicle. Betsy not only sell me a car, but she stayed in constant contact with me my entire trip up, helping me get paperwork done before my arrival and had the car detailed and ready to go. I was ...
I can not say enough good things about Appletree Honda. Betsy Woods is THE BEST!!! I had been looking for a Honda Accord for a couple of months. I live in Phenix City, AL and do lots of traveling to South Carolina. I had tried several dealerships in a couple of states, but none seemed interested in even selling me a vehicle. Betsy not only held sell me a car, but she stayed in constant contact with me my entire trip up, helping me get paperwork done before my arrival and had the car detailed and ready to go. I ...
I recently leased a vehicle from Apple Tree Honda Let me tell you about the salesman Tony that assisted me. I have been looking and trying to decide to purchase a new vehicle for over 2 years! Was trying to make my old vehicle last as long as I could Over the past 3 months I have talked to Tony several times. He was never pushy, or over bearing in trying to sell me a vehicle. I always ended the conversation as I will give you a call back. Recently I had to get serious in finding a vehicle as mine finally ...
Great place to purchase a vehicle. I would but my credit is too bad. Will try again soon.
While on vacation in Asheville, NC, our Honda Odyssey developed some significant issues that required immediate attention. On checking around, I decided to let the Technicians at Apple Tree handle the repairs. I couldn't be happier. Our Service Rep, Will, kept us informed and went above and beyond to get us back on the road. The repair techs did a superior job making sure everything was done right, and exceeded my expectations. I highly recommend Apple Tree Honda, and the next time I'm in Asheville (I have family here, so visit frequently) and feel the van needs attention, ...
Exceptional buying experience. Dave Talburt was awesome to work with and I am very happy with my purchase. He was helpful, knowledgeable, and went above and beyond to make the buying experience enjoyable.
They are one of the few places left that has had open availability to bring in small/medium problems or services without a wait time of 2 weeks or more. Will from the service center, was really helpful on the phone and in person -- who got me taken care of immediately in getting a dent in my skid plate correctsd. The space is super clean, and they are fast.
I bought a cert used vehicle and it gets serviced on the ACURA side and John the service manager is my contact there who always goes above and beyond to help me when we need a service. All the staff are extremely helpful and it's so appreciated to be able to depend on the service we receive regarding our vehicle.
So I've never bought a car here, but I used to work with the Finance Director Chris Lewis at another WNC dealership some years ago where he was the New Car Sales Manager. Chris has decades of automotive experience and was one of my favorite managers to work with in the car business. He's always a no nonsense straight shooter, a certified good 'ol boy, and always strives to exceed customer expectations. He's one of two people I'd pick in WNC to spin my paper (as they say), and of course you can't go wrong ...
I have always had a great experience at Apple Tree Honda. Their sales department is extremely knowledgeable and friendly. They also have a great service department. I highly recommend purchasing a vehicle from Apple Tree Honda and I highly recommend using their service department.
I have always had a great experience with Apple Tree Honda. The sales department is extremely knowledgeable and polite. I’ve also always a great experience with the service department. I highly recommend purchasing a vehicle from Apple Tree Honda and I also highly recommend their service department, as well.
I have always had a great experience at Apple Tree Honda. Their sales department is extremely knowledgeable and friendly. They also have a great service department. I highly recommend purchasing a vehicle from Apple Tree Honda and I highly recommend using their service department.
Just leased my 3rd vehicle from Apple Tree Honda thanks to the superior customer service provided by Peter Estrada. It took patience to find the vehicle I wanted but in the end Peter and the team at Apple Tree delivered!
Just leased my 3rd vehicle from Apple Tree Honda thanks to the superior customer service provided by Peter Estrada. It took patience to find the vehicle I wanted, but in the end Peter and the team at Apple Tree delivered!
Great customer service. They made purchasing very easy and transparent - from beginning to end. Listened to what I wanted and got me in the right car for me.
Peter was very helpful and took time to work with us and answer all our questions. This is the second vehicle I’ve bought from Apple Tree
Extremely service oriented, have used servicing for last 6 years recently purchased a new car from Betsy she and team made it very pleasurable!
Great service there great customer service great auto technician there 😄😄😄
We have been been purchasing cars from Apple Tree Honda for 21 years! We have had outstanding service in sales and customer service over the years. Friendly, not pushy, and knowledgeable sales experience. Betsy Woods works hard to get Apple Tree’s customers what they want for the best deal. She stays in contact with her customers to keep them up to date. She is always answering any questions I have. She is bubbly, friendly, experienced, and knows her products! I have also been dealing with the heart of Apple Tree Honda, Jason Locke for 21 years. He has always been there ...
Christian is the best service advisor, or any other position, I have ever worked with. I work at a small used car dealership so I've dealt with plenty. I dropped a car off long after hours and by 8 am I was on the phone with Christian, for the first time. He called several times and kept me updated on our vehicle. I've never encountered anyone at a dealership who treated me better. This man needs recognition for his performance.
I like my new black edition pilot! I’ve had a few issues to settle with after the purchase but I am happy with this car! Thanks Ms Woods and Joseph in service for all your help! Only had it a few weeks and made it look a little more aggressive without breaking any warranty agreements! And loving the warranty to 150k! Cost a little bit more but the peace of mind is nice!
I am overdue in writing this review but it was necessary regardless of the time frame! I have purchased at least 7 vehicles from Grant Leech and his staff! My parents have purchased 3! Each and every time Grant has gone over and above to assist me with each purchase! He leaves no question unanswered and leaves no benefits out of the deal! I leave there knowing that I am paying the best possible price out there! Grant’s personal and professional sales and management skills are to be commended and should be applied across every dealership! Thank you Grant!!
I have purchased three cars from Grant Leech at Apple Tree. Always courteous, straightforward, and goes above and beyond to accommodate any concerns or questions I had. I will be purchasing my next vehicle with Apple Tree and Grant!
I had need of a very small, inexpensive part that ended up costing about $24. I called and received the most courteous service from the parts and service departments. When we picked it up, the manager even walked across the road to make sure we got to the right building for the part. They were amazing from phone call to purchase. I will be back !
Scott was amazing! Helped us find exactly what we were looking for and never did the used-car-dealer dance with us. These are honest people who don't waste your time or try to sell you a car you don't want. Everyone was kind and polite. Defintely will be going back the next time I need to purchase a car.
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Based on 2 oil changes. Both prescheduled appointments and I arrived 10min early. Both times took over 2 hrs for a simple oil change. ***Edit: update from 2 to 4 stars. Paperwork SNAFU the second time and Rich made it right.
The best of the best. Great, friendly, helpful, caring people. The best dealership and customer service experience I have ever had. I am very impressed with Appletree and highly recommend it.
Darryl was absolutely amazing!!!!! The best sales man I ever had!!
Great place friendly staff always.
Very friendly, fast and efficient. Nick was an excellent salesman and Zach was very efficient. Would recommend this dealership over and over. I bought two cars there and have been pleased with both
Angela of Service Department customer service was fantastic! Helpful in every way but most importantly she genuinely cared about me as a customer.
I have got to say, the guys at the pre-owned department at apple tree Honda are great people to not only make a deal with on a car but they also understand the situation you may be in which everyone’s is different when walking in to get a different vehicle, I highly recommend going to talk to them when searching for a vehicle. Buying a car is stressful. I personally believe they strive to make sure the customer leaves there happy with the decision that they made, if not they will do what they can to make sure of ...
Great staff in the service area. Nice lounge, really good customer service
Everyone I've dealt with is very knowledgeable and helpful. Didn't feel like a typical dealership.
Appletree Honda is an exceptional dealership. Their service department is well organized, knowledgeable and friendly. The sales staff is also knowledgeable, as well as helpful and not at all pushy. I'm currently driving my third car purchased or leased from them over a 14 year period. Even their waiting area is exceptional. Unless you do not want a Honda (not sure why you wouldn't), you won't be making a mistake with Appletree Honda.
Had some issues on my initial visit to the dealership. Repairs were made but not showing up in the system. Recalls. Serious stuff... Fast forward second visit, came in needing real customer service. That is what Brenda from Service did, and did well. She shined as a representative of the company and made sure I got everything worked.out. She took the time to explain what was all happening with the different aspects of my vehicle. All in all a satisfying experience, knowing my car is on the up and up and having everything explained. If in the market.for ...
I drove 2.5 hours to look at one of the used vehicles Apple Tree had listed and was unable to finalize a deal with them that evening after calling back the following day they did everything in their power to find a way for me to buy that vehicle. Long story short Darrell Steenwyk who was the salesperson I dealt with and Chris Hagelios the Sales manager were outstanding to work with they spent their entire day making sure we could come to a reasonable and best way for me to by the vehicle.
First off, let me say that I rarely write reviews for anyone. I have been in the restaurant industry for so long that I have seen my fair share of good and bad reviews. With the experience that I had with Apple Tree Honda Used Cars, I had to write and let everyone know about it! Buying a car is stressful and everyone has different situations when buying a car. We first came in to the lot and were unable to buy the car we looked at. We came back when we were in a better spot solely due to ...
Fast and friendly service!!! Knowledgeable about my car problem. David was very nice 😊
Great service department and super nice store. My wife's Honda Civic had an air bag recall. They took care of this very quickly and professionally.
I recently purchased a very nice Acura from Apple Tree Honda. I must say, the transaction was exceptionally smooth and painless. Now, I know from experience, that it can be a daunting and stressful task to navigate the process of buying a new vehicle. However, and contrary to the norm, you can safely leave your worries behind when dealing with Apple Tree, especially when David T. and Zane are on your team. I am grateful for my new car and having done business, for once, with a reputable and trustworthy dealership. Now just to talk them into sending me a ...
Apple Tree Honda was the only dealership out of the 4 we contacted who offered to order the CR-V we were looking for. That was Jamie. After he placed the order, Betsy Woods was our contact. She kept us informed as to when it was coming and when it arrived. She went above and beyond to ensure that we were completely satisfied before we left with our new CR-V EX-L. Everyone at Apple Tree was super. Thank you Betsy for our great buying experience.
JR Pressley was very knowledgeable and happily made sure all of my questions were answered. He was not pushy and did not bug me for contact info upfront. Instead, he showed me several available examples and offered to help keep an eye out for the particular car for me. This market is crazy, but I'd be happy to possibly buy a car from JR in the future. UPDATE: On Nov. 8, 2021, I made my first visit to Apple Tree Honda to research to find my perfect adventure vehicle. I'm very grateful that I was assisted by J.R. Pressley. ...
This is to recognize Jeff of the service department for his outstanding performance on Saturday morning, in getting our vehicle repaired and returned to us in a very timely manner. Jeff went above and beyond the expected level of customer service. He is definitely an asset to Appletree Honda service.
I like this dealership, speak with salesman Peter. I now own a CRV touring.
First class service.
Betsy Woods was absolutely amazing. She communicated with me as I waited for a car to come in and then on the day my Civic arrived she braved significant traffic to get me at my office to make sure I could take the car home that night. All the while she was professional and easy to talk to, making the whole process as smooth as possible. Betsy truly is someone who goes above and beyond.
Dealerships got it going on but they're falling behind in the service department
'Never take your car to a dealer when it needs service.' This is what I've been told my entire life. However, something was wrong with my CR-V and my local mechanics kept dismissing me and telling me just to put a heavier weight oil in her. Since it was getting worse, I did my research online and called Apple Tree for a service appt. They diagnosed the problems in just a few minutes and it was exactly what I thought it was based on my reading, the timing valve actuator, which left alone could have caused damage to my ...
This was one of my best experiences! I want to say thank you to NICK!! He was so nice very outgoing. He made me feel like part of the Family! He was always with a smile and made me laugh! If you go to Honda dealership in Arden NC ask for NICK!!
Nothing great here.
For over 16 years, AppleTree Honda has flawlessly maintained our 2004 Honda Element, and AppleTree continues to maintain our 2016 Accord...and on October 11, 2021, we were very pleased with every aspect of the purchase of our new 2021 CR-V from AppleTree Honda. Betsy Woods was the very capable sales person who skillfully took us through the purchase, and business manager Zain Rigsby flawlessly completed the process. Both individuals are exceptionally professional in every respect...knowledgable, efficient, patient and helpful.
Professional service
Sales person Betsy was awesome. Service advisor Evan was very knowledgeable. If Honda's your thing, these are your peeps.
Brenda was my service advisor and she is the best. She seems very knowledgeable and is very kind. From start to finish was great.
I recently had my Ridgeline serviced at Apple Tree Honda. Service was excellent and as always, Brenda was very knowledgeable about my vehicle. Unfortunately I am unable to do your survey about the experience because DISH is intercepting my emails.
I recently purchased a 2013 Honda Civic from Apple Tree Honda. It has been many years since I last bought a car and I had a lot of anxiety about having to do so. Apple Tree Honda was highly recommended to me and I am so glad I acted on that recommendation. The folks at Apple Tree Honda were so wonderful to deal with. I love my Honda Civic! I plan on being a lifetime customer of Apple Tree Honda. Now I am thrilled to recommend Apple Tree Honda to anyone making their next car purchase. They are the best!!! Susan ...
Wow! I cannot say enough good things about the whole Team at Apple Tree Honda. We had a very scary experience hitting a rock late at night on I40 while driving through for vacation and the morning after when Firestone couldn’t help us because we had actually broke our entire rim, Apple tree saved the day. I walked in distraught and exhausted with my baby and Betsy in sales took wonderful care of me. She went above and beyond her normal duties to help coordinate the best possible solution for me across all teams, scheduling, parts, service, etc. I ...
I highly recommend this dealership and Betsy Woods. She was extremely down to earth and she helped me find the perfect new Honda for my lifestyle! Very impressed with the entire process and this was my first new Honda! Thank you Appletree Honda and Betsy !!!!
Me and my daughter had such a pleasant experience with this dealership! Tony Atkins was very knowledgeable, not pushy, and very kind during my car buying process. He took his time and made sure before my daughter drove off the lot that she fully understood many of the amazing features on my CRV. All of the staff that I came into contact with were very helpful and friendly. Thank you for such a great experience. The place in vey clean and up to date with modern technology would highly recommend A+++
I went in to service my Civic last week and walked around the empty showroom while waiting. Peter Estrada asked if I needed help, and explained that inventory is low because of supply chain issues. He offered to quote me on my Civic for a potential trade-in. I'd been looking into a Pilot but he strongly recommended a (lower-priced!) model - CR-V. I test-drove both, and he was right. The Pilot was too big for me to drive. I ended up trading in the Civic for the CR-V Hybrid - they covered all the service fees, threw in weather-proof ...
Highly recommended! A+ to do business with!
Very fast and friendly service.
Received notification about a software update. Called and spoke with a lovely lady who was very helpful and made an appointment. Met with Jeff Warren in Service Department, who was absolutely very polite and had a shuttle drive me to a local shopping center. Called sooner than anticipated to let me know my vehicle was done and mentioned a service requirement which was taken care of while I waited less than an hour! I definitely will return for ANY of my Honda services and/or purchases!
Recently had to change the battery in my 2009 Fit. The radio shut down and required me to call the dealership to get help getting it back up and running. Caleb in service was super helpful. Thanks Caleb!
Easily one of the best and fastest car buying experiences. Dan Corcoran was super knowledgable and easy going (nothing like other pushy car salesmen I've had to deal with) and he made the whole process smooth and efficient. Left the dealership with a 2021 Honda Accord in no time! 10/10 experience.
I did not have an appointment but was in the area & knew it was time for oil change & tire rotation. so decided to check availability for service & they were kind enough to fit me into the schedule. So good to have the maintenance done. Also received free car wash.
We were just passing thru for one day. The car was making a loud clunking noise. They squeezed us in (we were the less than a hour total) checked out the car and assured us it was nothing that would make the car dangerous to drive. Great Service. I highly recommend this dealership's service department. Thank you James!
Efficient, polite, non pressure assistants in finding a car
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