Customer Testimonials

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DealerRater Apr 19, 2025

I was traveling thru N.C. in my 2024 Honda Pilot when my AppleCarPlay wouldn't connect. A little problem I know but when you're 500 miles from home the inconvenience was almost a necessity. I stopped at the nearest Honda dealership (Apple Tree) for help. Jason Roeser immediately analyzed the problem and got me back on the road. I just wanted to thank Jason for the professional, courteous service.

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DealerRater Apr 13, 2025

My wife’s nine consecutive brand new Honda model experience was shattered in less than two minutes. She does not need to be told twice to make future purchases from another manufacturer.

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DealerRater Mar 3, 2025

I had a very Great experience here. Bob helped me find the perfect car even when I had doubts he had patience & faith that I would be leaving in something. Thanks so much for your help Bob!

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DealerRater Jan 17, 2025

0/10 customer service, doesn't call or text back, when they do call you back it's because you had to call them numerous times, doesn't listen when you tell them a price point, can't make any deals. Just avoid at all cost! Went to another deal got the price I wanted/needed for my budget.

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Facebook Jan 3, 2025

10/10 would recommend apple tree to anyone needing a car. We came in this afternoon and had the pleasure of working with Angelo and Bob. Couldn’t have been a better experience buying a car. Not pushy at all, and worked with us on pricing. Also provided some snacks to our kids to keep them happy. Customer service is top notch at Apple tree!

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Facebook Oct 16, 2024

Reliable and trustworthy. Unfailingly polite. Love my service rep, Brenda!

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DealerRater Sep 16, 2024

I was an out of state buyer and recently purchased a used car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the dealership to ask why did not disclose any of these issues as being problems prior to my delivery and they stated it’s an As Is purchase. But you advertise the vehicle with this equipment, no mention it is inoperable. (They were marketing to sell this vehicle for $19,000 over and above what they purchased the car for 8 month ago). Then the GSM hung up ...

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Facebook Sep 9, 2024

My service experience on 9/4/24 was perfect. I arrived for my 11:20 appointment around 11:10. They took me right in. I was kept informed of the progress and status by text. I was finished and on my way by noon, in my freshly washed car.😀

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DealerRater Aug 19, 2024

If I could give 0 stars to this service I would. On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk in) that we could get her done by 11:30." I then got checked in and began my wait. At 10:50, I texted to find out what was taking so long. I received a text that said "we are backed up" At 11am, the girl with the walk in appointment checked out and left. I then sent a message indicating that I had ...

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Facebook Jul 14, 2024

They are always courteous and prompt, and they clearly explain what needs to be done with my car. I especially commend Miguel, my customer service specialist.

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Facebook Jun 23, 2024

My husband and I had a great experience with Ryan and the rest of the team involved in our new car purchase. We had a budget that was not negotiable and the team helped us meet that budget as well as get the car we wanted.

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Google Jun 17, 2024

I bought, and have had my Honda serviced at Apple Tree Honda for 2 years. I’ve always had a great experience. Joe G was my advisor.

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Google Jun 16, 2024

Ryan Martin was excellent. He listened to our needs and suggested a vehicle which was a perfect fit. His product knowledge is superb; his years in service have equipped him for explaining the vehicle in depth. The sales manager was polite and we came to agreement with none of the histrionics for which dealerships are often characterized. In fact, the process was so smooth that my bride did not even realize that a deal had been struck (but she was delighted moments later). Finance was straightforward and the finance manager stayed late on a Saturday evening to complete the deal. ...

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Google Jun 14, 2024

Working with Jason and Rich in the service department was so helpful! They both took the extra time to help me navigate a difficult situation with our vehicle while we were out of town. They have outstanding customer service and I highly recommend their service shop! I would be a regular customer if we lived in the area. So grateful for their intentional and thorough communication and kindness.

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Google Jun 8, 2024

From sales, finance and leaving the lot. My experience was amazing with Tania and the rest of the team there.

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Google Jun 5, 2024

Great selection of new and used vehicles at a competitive price!

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Google Jun 4, 2024

Friendly staff

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Google Jun 2, 2024

Bought a couple cars from these guys over the years. Get all my maintenance done here as well. Clean facility, professional, thorough, and transparent. Shout-out to Angelo in the used dept. for helping my wife and I trade in our cars and pick up an Odyssey. He really went out of his way to help meet our wants and needs for our upcoming cross-country road trip.

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Google Jun 1, 2024

Apple Tree Honda is a wonderful dealership. The staff is friendly, helpful, and professional.

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Google May 30, 2024

Haven’t gave a 5 star yet because we haven’t bought yet but hope to soon if we can get the numbers right! But the dealership as a whole so far in just one trip has been great! Me and the wife come up the mountain to check out a CR-V, just to see if our baby’s car seat would fit and us be comfortable! Trading in a grand Cherokee L and we literally parked and hoped out, got greeted by Besty Woods and was test driving the car within 10 minutes of pulling up! We expressed we were not ...

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Google May 28, 2024

Service has been complete, timely, and done in a professional manner.

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Google May 16, 2024

Peter Estrada helped me find the perfect vehicle. He was thoughtful, personable, knowledgeable, and provided a no-pressure experience. The management and finance people were efficient, friendly, and honest. My first Honda. Thanks Apple Tree!

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Google May 15, 2024

The Used Car Dept was outstanding in that Steve Harron the Sales Associate I dealt with in looking for a car found on line, informed me that the car had been sold and the 3rd party publication I found it listed on had not been updated. He then showed me other vehicles after listening to what I was looking for to fit my needs. It was a pleasure to meet and work with Steve through the process, and I am very satisfied with my purchase! I would recommend anyone looking for a used car to reach out to Steve for ...

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Google May 13, 2024

The service was prompt. Our service advisor (Christian) was friendly and professional. He provided a solid summary of the work performed. Also appreciated Apple Tree washing the car after service was performed. Thank you.

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Google May 6, 2024

Excellent experience overall. Christian was ready and waiting for me when I arrived and he fast tracked my honda insight thru state inspection,car wash and the whole works in an efficient and timely fashion. please extend my thanks to him for being there for, it made my day.

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Google Apr 28, 2024

My husband and I drove from Tennessee and met Troy and Chris in Asheville NC.. We were beyond impressed with the time and graciousness we were given. Troy was awesome, he went out of his way to answer all our questions and and I could not say enough about how we were treated like family!!! I highly recommend Apple tree! You will NOT be disappointed!!!!! Thank you for a very pleasant experience!

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Google Apr 19, 2024

I had brought in my Honda CRV for an oil change and check up. Jason was my service rep. and did a great job. When all the work was completed Jason advised me that the rotation of the tire couldn't be done due to a lug nut having been cross threaded. Jason said that when the tires had been rotated on my last visit the cross threading occurred and the repairs would be done at no cost to me. It's nice when a dealership stands behind their work.

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Google Apr 10, 2024

Caleb is my Honda service tech, and he is friendly, professional, and very thorough and helpful in explaining what is being done, what needs to be done, etc. I fully trust that he always has my best interests in mind.

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Google Apr 8, 2024

Our experience last Friday at Apple Tree Honda ( Fletcher, NC) was the best we have ever had at a car dealership. Tony Atkins could not have been any more helpful!!!! We love our new Honda Odessey. Thank you Tony!

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Google Apr 6, 2024

I’m a true and long-term Honda fan! Just purchased my 8th Honda recently from Apple Tree Honda and it was the 5th purchase my family has made through Peter Estrada. I will say, I was never fond of the process of buying a car until I worked with Peter. He’s not your typical car sales person…he understands you don’t want to spend hours waiting around the dealership trying to get through the purchase process. He’s always been mindful of our time, no run around with getting a deal in place, and he works diligently (over ...

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Google Apr 1, 2024

One of the nicest dealerships I’ve been to, Caleb Clements was great!

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Google Mar 31, 2024

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Google Mar 26, 2024

Very helpful + friendly staff, knowledgeable on models + features, high-level of Customer Care/Service. Clean showroom + Waiting Area for Service Department. Attractive financing rates lower than what my financial institution offered. Family-owned + operated, values reflected in Staff attitude + actions. David was a pleasure to work with on the purchase of our New Honda CR-V Sport-L Hybrid 2024.

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Google Mar 26, 2024

My experience with Peter Estrada at Apple Tree Honda was both informative, yet professional….and enjoyable! Peter is so pleasant that it is obvious he enjoys his work. There is no question that I will continue to be a loyal customer. Thank you, Peter.

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Google Mar 26, 2024

Very nice atmosphere. Peter was most helpful

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Google Mar 20, 2024

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Google Mar 20, 2024

Brenda is super attentive to our needs and explains everything that is being done and more importantly, why it needs to be done. As well as advice for future service. She is top notch.

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Google Mar 20, 2024

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Google Mar 14, 2024

This is our second time we have dealt with salesman Troy Shaw at Apple Tree Honda and we are 100% pleased with the service we received. He is very knowledgeable and worked hard to get us what we wanted to our satisfaction. We traded in our car and bought another used car and he made the process painless. That's saying alot since we have done quite a few car deals. We would definitely go back to him again and this dealer. The manager Chris Hagelios was also very helpful and personable. If u want a better car experience go to ...

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Google Mar 13, 2024

I had dealt with Scott and Zane. Both of these gentlemen were very informative and helpful. Scott had explained a lot about the features of the new civics while test driving. Zane explained a lot to me when it came to the financing and had some valuable insight. Overall this was a good car buying experience. Even though the car was new, they gave the car a quick detail and wash while i completed my paperwork! Thank you Scott and Zane!

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DealerRater Mar 13, 2024

Purchased a 2022 honda ridgeline. It was one of the best experiences I have had buying a car......thanks to Betsy Woods, who was patient, entertaining and knowledgeable. I would only buy from Apple Tree if Betsy was there. Ellen Raffel Miller and Les Barnett

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Google Mar 12, 2024

My family and I were in Asheville this past weekend, and our hotel was down the street from Apple Tree Honda. We live in Georgia, and we already own several Hondas so we know what great vehicles they make. We've been looking for a truck, specifically a new Ridgeline, since last year in our local area. We wanted the RTL trim with the HPD package in the scarlet color, as well as, a variety of other features. By some cosmic luck Apple Tree just happened to have one on their lot! The fact that it was a 2023 and the ...

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DealerRater Mar 12, 2024

Our experience with Appletree Honda has been amazing,,,The professionalism, courtesy and above all the exceptional care we have received each and every time with Caleb in the Service department brings us back year after year..Appletree employs wonderful people, and Caleb is one of the very best!

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Google Mar 12, 2024

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Google Mar 11, 2024

Great customer service. You felt appreciated and respected. Christian was an excellent consultant and had the recall completed sooner than expected. Very Pleased!

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Google Mar 9, 2024

I was so impressed with my salesperson Dave Talbert. He walked me through everything in the car I purchased and I was very impressed with his professionalism and his outstanding customer service. The overall experience was outstanding which was amazing to me as in the past I have not always appreciated the respect I deserved as a lone female purchasing a car. I totally recommend this dealership for a new car purchase and especially Dave.

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Google Mar 7, 2024

A big thank you to Bob, Chris and Zenan from Apple Tree Honda in Asheville. They were amazing , very professional and provided excellent service.

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Google Mar 7, 2024

We just purchased a new CRV Hybrid from Betsy Woods. She added so much humor and excitement to the entire process. Car buying should always be this much fun ! Thank you Betsy and Appletree for making this the best car buying experience I’ve ever had .

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Google Mar 5, 2024

Great service and good people

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Google Mar 3, 2024

Great experience! Betsy was super friendly and knowledgeable. Showed me multiple cars and options and got me into a vehicle I love and am excited about. Dealership kept paperwork easy and streamlined and didn't have to wait around all day just to see numbers.

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Google Mar 2, 2024

While our previous purchase of a 2012 Crosstour was more difficult, our current lease of a 2024 Accord went very well. I would credit our salesperson, Dave Talburt, for arranging a smooth process. He was easy to work with, had excellent product knowledge and we quickly ended up with what I consider a fair deal. We would use that dealership again.

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Google Mar 2, 2024

My service tech today Caleb Clements did a great job making my car safe and helped getting me out of the service department in a timely fashion. Thanks also to shuttle driver Ron Crass for a friendly ride.

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Google Mar 1, 2024

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Google Feb 29, 2024

Great buying experience...No high pressure, just working with us to find the best fit for our needs......

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Google Feb 28, 2024

I have been a customer of Apple Tree for many years and there was a time when I was very displeased with the service. It seemed that every time I went for basic service, I would drive away paying much more than anticipated because of all of the things that were "needed now" but felt very unsure of. Even the car sales staff seemed very pushy and I did not trust them. I did not trust Apple Tree! There were two people who changed that. Brenda and Tony. Because of this, we looked elsewhere for a new car ...

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Google Feb 27, 2024

Excellent customer and technical service!

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Google Feb 26, 2024

Grateful to Scott and Apple Tree Honda for a great and easy trade of my SUV to a new Honda Odyssey. I shopped around but ultimately went back to Honda. I am so glad I did. Scott went above and beyond to help not only with my trade and going for some test drives, but also with personally unloading the things out of my SUV AND taking care of some other things I forgot and had to go back the next day. THAT is GREAT Customer Service!

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Google Feb 26, 2024

My service manager was Caleb. He is absolutely wonderful -- endlessly patient with customer questions and very knowledgeable about whatever is wrong. He knows how to analyze a problem and what to tell the service techs in order to get it fixed. A+++

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Google Feb 24, 2024

Always a great experience with Apple Tree and Peter is a great low pressure car salesman.

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Google Feb 24, 2024

Simple oil change and rotate tires…service advisor was awesome as always…care was clean as new

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Google Feb 23, 2024

Ryan M excels as an advisor.

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Google Feb 17, 2024

Using my sons account just wanted to say that I appreciate Angelo Rivera’s hard work and kindness while purchasing my Ridgeline. He was awesome kept me updated and made it happen. Would definitely recommend him to all. Chris Lamb. 👍🤷‍♂️

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Google Feb 17, 2024

Service department was thorough and courteous. Sales person spent lots of time giving me lots of information about my new lease options.

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Google Feb 11, 2024

I was assisted by Ryan who did an exceptional job of keeping me informed as a knocking in my right front Honda Fit was being diagnosed by the mechanic. He made sure I understood the results of the diagnostic test and my options. He was warm, considerate and attentive. A gratifying experience.

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Google Feb 10, 2024

I always have such a pleasant experience at Apple Tree, they’re all such great people and so helpful. Betsy Woods helped me with my most recent car purchase and she is the best!!! If you ever have any questions about anything or help buying a car she’s the one!

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Google Feb 9, 2024

Christian Zanca was the best advisor I have experienced. Thank you Christian, you are an asset to Apple Tree Honda.

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Google Feb 8, 2024

I couldn’t ask for a kinder sales person . Betsy Woods helped me throughout this entire process and I highly recommend her if you are wanting to purchase a new Honda !

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Google Feb 8, 2024

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Google Jan 31, 2024

Scott was my salesman he was awesome! We had a small hiccup and his managers and him made sure we had a smooth,fast and great experience . Thanks for the help ! Super fast and smooth experience

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Google Jan 27, 2024

Appletree Honda and our customer service rep. Brenda makes it clear their service is more about the customer than the car. We do appreciate the clear communication and car care! Top Notch!

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Google Jan 24, 2024

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Google Jan 22, 2024

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Google Jan 17, 2024

I worked with Ibis Sherren. She has been there 20 years! This lady knows her stuff. She is very knowledgeable, happy, makes you feel like you are family and truly takes care of you!! I highly recommend Ibis for all you purchasing needs at Apple Tree Acura!! Thank you Ibis, you are AWESOME!!!

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Google Jan 16, 2024

Trust worthy so far. Only wish they had a quicker oil change lane.

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Google Jan 12, 2024

First Honda ever owned, im retired so you can assume ive owned many vehicles, totally blown away at maint experience, it truly is at anothr level compared to my othr xperiences

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DealerRater Jan 11, 2024

I know nothing about this dealership. It was only recommended to me by someone selling a VW van.

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DealerRater Jan 11, 2024

My deal was great and the car cosmetically was immaculate. However, when I test drove the car the brake rotors were terrible. This was fixed but I took it home and had it looked at Discount tire and learned that the rear brake rotors were completely gone. The tires show uneven wear which Create excessive road noise The Lugnuts were of the wrong size and did not tightly hold the rim to the axle. The dealerships seemed like very nice people and I expected that they would prep the car properly. It is clear that no maintenance was done on ...

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Google Dec 31, 2023

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Google Dec 30, 2023

I had the best car buying experience with Peter Estrada. You gotta ask for him when shopping for a new vehicle. He makes buying a car easy and enjoyable. Honda helped me to trade in my Subi and get the truck I wanted at the price I needed. Thanks to Peter and Honda.

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Google Dec 29, 2023

Great place! Nice people

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Google Dec 26, 2023

After finding out my key was not engaging the pins in the ignition of my 2014 Honda accord, I called to get my car towed in for service. I was quite nervous at the time as my girlfriend and I were visiting from the Philadelphia PA area and we needed to get my car back quickly to drive 10 hours to home in time for Christmas. Needless to say, I was blown away by the level of service, efficiency, and understanding of the situation from the Apple Tree service department. After speaking with Angela the service advisor, she promptly assigned my service ...

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Google Dec 13, 2023

Senior Sales Representative Dave Talburt did a great job of helping me buy a Honda at a good price. I really appreciate his knowledge and experience and am very happy with my new car. Mike Duncan in finance also was a pleasure to work with, and the transaction process went smoothly.

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Google Dec 10, 2023

Cannot recommend the maintenance team enough! I was in the area and my Accord broke down (on a Saturday night!) so I had it towed to Apple Tree. The maintenance team reached out Monday, gave me a menu of options from most likely to most costly, and were patient and professional throughout. They stayed in close touch and even snagged me at the airport rental return when I drove back in to get my car!

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Google Dec 8, 2023

Mostly I avoid dealerships but this time it was awesome! Everyone was kind and helpful. Troy went above and beyond. Management was great and the folks in finance made go smoothly. Oh & buddy the shop cat he didn’t mind a little affection. The whole experience was a good one! Thanks Troy you ROCK!

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Google Dec 4, 2023

I was on the hunt for a 4-door sedan for cash pay and got in touch with Troy who had just the car for me. I recieved a call from Chris who helped get the paperwork ready, met up with Troy to test drive the car. Both gentleman were very kind and very calm and while test driving my vehicle the conversation was very calm and nice. While wrapping up the paperwork with Mike he too was very calm and professional and patient with me as I processed thru the purchase. As I was leaving I was greeted by Troy ...

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Google Nov 21, 2023

My sales lady was Betsy Woods and I had a great buying experience. I drove from Tennessee to look at the Civic Type R that was for sale,I looked the car over for a least three hours and she was never rushed me. After driving the car and looking over the car fax I couldn’t pass it up and came back on Monday to purchase it. The finance guy and everyone involved in the transaction was very professional. Do yourself a favor and go to Apple Tree Honda for your purchase and ask for Betsy for your sales ...

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Google Nov 20, 2023

Brenda always does a great job getting me in and out quickly. She does a good job making sure that I get what needs done without things that don't. I still have no complaints with the work that the service department has done. Very professional. The dealership is also dog friendly!

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Google Nov 17, 2023

Prep for service was great. Oil change was not. Oil plug finger tight. Had to repair at home.

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Google Nov 11, 2023

I initially left a review with 5 stars for a safe and trustworthy experience. Unfortunately, I was sold a car with a masked cigarette smoke smell. It smelled strongly of 'new car' when I bought it but it was only a couple of days before the stale cigarette odor was obvious. On the day of my purchase, everyone was great to me. I don't know who knew what that day, but they knew enough to cover the smell. I wish they had just been honest about what they were selling. Clearly, that is a detail buyers want to know. Getting ...

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Google Nov 11, 2023

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Google Nov 8, 2023

We purchased a Honda pilot from Rick M. a few days ago and he is the exact person everyone wants to buy a car from. He was never pushy, listened to us and what we were needing, on our timeline, etc etc etc. If you don't like car buying you need to ask for Rick M. Great experience with him and Apple Tree Honda!

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Google Nov 3, 2023

The service was completed in a reasonable time, the service personnel are always helpful and not in a hurry, but willing to listen and give sound advice. It is also nice to have a clean vehicle when they are done with the service. We are glad to be doing business here.

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Google Oct 31, 2023

Very impressed! Special thanks to Scott for his knowledge and professionalism! I recommend this location and their Hondas!

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Google Oct 29, 2023

fast and friendly

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Google Oct 29, 2023

We recently bought a used Toyota Highlander from Apple Tree Honda.. No complaints at all. And if you go in ask for Salesman Troy Shaw!! He communicates well, & is very well prepared when you show up. Troy will do everything he can to get you in a car. We would definitely shop there again!!

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Google Oct 22, 2023

I have a five year history with Apple Tree Honda Service. They are the best overall service department I have encountered in my 80 + years.

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Google Oct 19, 2023

Tony Atkins was the best sales person for buying a car that I have had in 70 years of buying cars

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Google Oct 19, 2023

Troy Shaw & Mr. Chris in the office. Are both amazing people. Worked with me to find a great used car opportunity for me! So very thankful !

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Google Oct 15, 2023

Easy scheduling. On time service. Kept me informed throughout the service.

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Google Oct 12, 2023

I have been a long time customer at Apple Tree, and I have to say everyone there has always been gracious to me. This time around, I worked with Tony Atkins who really went above and beyond to help me get in to a 2024 HRV- and I LOVE it. Tony is awesome!!! It’s absolutely gorgeous- and Tony took the time to show me all the wonderful features that come with it. He was personable and professional- answering all my questions and making me feel confident in the decision I was making. Go see Tony Atkins about your new Honda, ...


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