Customer Testimonials
Betsy Woods was absolutely amazing. She communicated with me as I waited for a car to come in and then on the day my Civic arrived she braved significant traffic to get me at my office to make sure I could take the car home that night. All the while she was professional and easy to talk to, making the whole process as smooth as possible. Betsy truly is someone who goes above and beyond.
Dealerships got it going on but they're falling behind in the service department
'Never take your car to a dealer when it needs service.' This is what I've been told my entire life. However, something was wrong with my CR-V and my local mechanics kept dismissing me and telling me just to put a heavier weight oil in her. Since it was getting worse, I did my research online and called Apple Tree for a service appt. They diagnosed the problems in just a few minutes and it was exactly what I thought it was based on my reading, the timing valve actuator, which left alone could have caused damage to my ...
This was one of my best experiences! I want to say thank you to NICK!! He was so nice very outgoing. He made me feel like part of the Family! He was always with a smile and made me laugh! If you go to Honda dealership in Arden NC ask for NICK!!
Nothing great here.
For over 16 years, AppleTree Honda has flawlessly maintained our 2004 Honda Element, and AppleTree continues to maintain our 2016 Accord...and on October 11, 2021, we were very pleased with every aspect of the purchase of our new 2021 CR-V from AppleTree Honda. Betsy Woods was the very capable sales person who skillfully took us through the purchase, and business manager Zain Rigsby flawlessly completed the process. Both individuals are exceptionally professional in every respect...knowledgable, efficient, patient and helpful.
Professional service
Sales person Betsy was awesome. Service advisor Evan was very knowledgeable. If Honda's your thing, these are your peeps.
Brenda was my service advisor and she is the best. She seems very knowledgeable and is very kind. From start to finish was great.
I recently had my Ridgeline serviced at Apple Tree Honda. Service was excellent and as always, Brenda was very knowledgeable about my vehicle. Unfortunately I am unable to do your survey about the experience because DISH is intercepting my emails.
I recently purchased a 2013 Honda Civic from Apple Tree Honda. It has been many years since I last bought a car and I had a lot of anxiety about having to do so. Apple Tree Honda was highly recommended to me and I am so glad I acted on that recommendation. The folks at Apple Tree Honda were so wonderful to deal with. I love my Honda Civic! I plan on being a lifetime customer of Apple Tree Honda. Now I am thrilled to recommend Apple Tree Honda to anyone making their next car purchase. They are the best!!! Susan ...
Wow! I cannot say enough good things about the whole Team at Apple Tree Honda. We had a very scary experience hitting a rock late at night on I40 while driving through for vacation and the morning after when Firestone couldn’t help us because we had actually broke our entire rim, Apple tree saved the day. I walked in distraught and exhausted with my baby and Betsy in sales took wonderful care of me. She went above and beyond her normal duties to help coordinate the best possible solution for me across all teams, scheduling, parts, service, etc. I ...
I highly recommend this dealership and Betsy Woods. She was extremely down to earth and she helped me find the perfect new Honda for my lifestyle! Very impressed with the entire process and this was my first new Honda! Thank you Appletree Honda and Betsy !!!!
Me and my daughter had such a pleasant experience with this dealership! Tony Atkins was very knowledgeable, not pushy, and very kind during my car buying process. He took his time and made sure before my daughter drove off the lot that she fully understood many of the amazing features on my CRV. All of the staff that I came into contact with were very helpful and friendly. Thank you for such a great experience. The place in vey clean and up to date with modern technology would highly recommend A+++
I went in to service my Civic last week and walked around the empty showroom while waiting. Peter Estrada asked if I needed help, and explained that inventory is low because of supply chain issues. He offered to quote me on my Civic for a potential trade-in. I'd been looking into a Pilot but he strongly recommended a (lower-priced!) model - CR-V. I test-drove both, and he was right. The Pilot was too big for me to drive. I ended up trading in the Civic for the CR-V Hybrid - they covered all the service fees, threw in weather-proof ...
Highly recommended! A+ to do business with!
Very fast and friendly service.
Received notification about a software update. Called and spoke with a lovely lady who was very helpful and made an appointment. Met with Jeff Warren in Service Department, who was absolutely very polite and had a shuttle drive me to a local shopping center. Called sooner than anticipated to let me know my vehicle was done and mentioned a service requirement which was taken care of while I waited less than an hour! I definitely will return for ANY of my Honda services and/or purchases!
Recently had to change the battery in my 2009 Fit. The radio shut down and required me to call the dealership to get help getting it back up and running. Caleb in service was super helpful. Thanks Caleb!
Easily one of the best and fastest car buying experiences. Dan Corcoran was super knowledgable and easy going (nothing like other pushy car salesmen I've had to deal with) and he made the whole process smooth and efficient. Left the dealership with a 2021 Honda Accord in no time! 10/10 experience.
I did not have an appointment but was in the area & knew it was time for oil change & tire rotation. so decided to check availability for service & they were kind enough to fit me into the schedule. So good to have the maintenance done. Also received free car wash.
We were just passing thru for one day. The car was making a loud clunking noise. They squeezed us in (we were the less than a hour total) checked out the car and assured us it was nothing that would make the car dangerous to drive. Great Service. I highly recommend this dealership's service department. Thank you James!
Efficient, polite, non pressure assistants in finding a car
I had such a pleasant experience with this dealership! Tony Atkins was very knowledgeable, not pushy, and very kind during my car buying process. He took his time and made sure before I drove off the lot that I understood many of the amazing features on my CRV. All of the staff that I came into contact with were very helpful and friendly. Thank you for such a great experience!
Great service installing a back seatcover that was purchased with a new CR/V. No charge. Plus, a free exterior and interior cleaning included.
Efficient. Friendly. Easy access.
My experience was great at Apple Tree Honda. Gene is top notch and personable. He is knowledgeable and very funny. Zain is also highly qualified and made the numbers work. He saved me time and money. I recommend both gentleman to help you find your new car. I’m a happy driver.
The Honda service department and specifically Brenda McCraw did an outstanding job repairing my Honda Odyssey. The braking system was exceptional noisy and the brake pedal went almost to the floor when stepped on. The shop found that the brake pads were installed improperly and that there was air in the master cylinder cables. The service department was able to get me in just before the 4th holiday. My thanks to the whole team for a job well done. You have won another customer!! Dan Gaines
I.HAD.THE.MOST.AMAZING.EXPERIENCE.HERE. My car was recently totaled and I was having a difficult time finding a replacement that would be reliable. I was looking in the wrong places and I didn’t know who to trust and I was stressed and frustrated. A close friend told me I should speak to Betsy at Appletree Honda, which isn’t even in my state. She’s in Asheville, North Carolina and I am in Atlanta, Georgia, but I didn’t have anything to lose so I contacted her. I could tell from the moment we spoke that ...
One thing I can say about Apple Tree Honda that is right, is Peter Estrada. Peter was the easiest sales people I have ever met. We told Peter we were going to look at several cars before we made a decision. We never felt pressured. I look forward to buying another car in the future. I will only look for two things, Peter Estrada and Apple Tree Honda!
Appletree Honda has been my best car buying experience! Everyone is friendly and very helpful. Betsy took really good care of getting me and my 3 kiddos into a vehicle that is just the right fit for us AND I even made a new friend in Betsy!
As a woman I cannot express enough just how wonderful this experience was for me. The people at the Fletcher location treated me like family. Genuinely. I walked into the car lot feeling like I had to brace myself for a salesman pitch but walked out feeling heard and seen. Many of the associates there greeted me immediately and made sure I felt comfortable. They did not talk over me but allowed me to make choices for myself without pushing me. I walked out of there with everything I had hoped for in a vehicle for a really rockin' price. ...
I went in Appletree just browsing for a used vehicle. Upon talking to Nick Russell he made sure I was able to get in the vehicle I wanted. I highly recommend working with Nick!
Very professional and knowledgeable. Friendly, expert service.
Found an 86 Prelude, my daughters dream car.. Working with Jamie and Steve was an excellent experience since we live near Washington, NC.(600mi) away.
Devon in the service department really took good care of me. He verified I would be receiving a complimentary full service for buying the pre-owned Honda from Appletree... and then offered a free car wash! Very pleased!!!
Peter did a great job helping me get the deal done long-distance from another state. Pleasant, easy experience.
Betsy and Don were great to work with. We will definitely be back to see them when we decide to buy another car. Best experience we've had buying a car.
I had a great experience today at Apple Tree Honda purchasing a pre-owned car. Thank you Jamie Gilliam and Grant Leech for a smooth event. Grant was very knowledgeable, professional, helpful, and friendly. I do recommend Apple Tree Honda!
Great car for a awesome price especially if u are in a budget they work with you. This is the third car I have bought from them. I was so happy. Talk to Gene Schneider he did a excellent job.
We could not be more pleased with our 2019 Honda Accord. Thank you to Blake Lewis for making the buyer experience simple and we look forward to doing more business with Apple Tree Honda in the future.
Our Honda CRV tire pressure light went on while on the expressway and we pulled off the next exit. Surprised to see Apple Tree Honda Dealership off the exit. The service writer James King was super helpful and knowledgeable to make our delay and concern a pleasant experience. We pulled in with no appointment at 1:30pm and left at 3pm on a Friday afternoon. It appeared that the oil and tire service at the local Honda dealership in Florida put the tire pressure at 51 psi and not 32 as recommended. Thank you James for helping us on our trip and only ...
Our Honda CRV tire pressure light went on while on the expressway and we pulled off the next exit. Surprised to see Apple Tree Honda Dealership off the exit. The service writer James King was super helpful and knowledgeable to make our delay and concern a pleasant experience. We pulled in with no appointment at 1:30pm and left at 3pm on a Friday afternoon. It appeared that the oil and tire service at the local Honda dealership in Florida put the tire pressure at 51 psi and not 32 as recommended. Thank you James for helping us on our trip and only ...
Great repair, just wish you had more heart for the fellow man..( 250.. to put together a wheelchair ramp..) do you think this good for bissness?? ( Not)
Betsy is by far the best salesperson I've ever dealt with!
JR the best. I don't have a lot of credit & that means low credit. They literally worked for hours until they found a company for financing & I walked away very happy with all of the staff.
Just got a new car from here. Betsy is one of the best! She helped us get a great rate and in the car I wanted! And so fun to deal with, she made are time there wonderful. Thank you Betsy!
Helped my wife out when her alternator died on her way to Asheville. We ended up getting the repair elsewhere, after we had agreed to a diagnosis. We tried to change our mind, but they had already diagnosed it. They were reasonable and met me in the middle on the fees. They also quicky helped my wife rent a car for a very reasonable price and she was able to make her appointment still. 🤯 We have 6 kids so rescheduling appointments is no picnic. Then she returned it early and they charged her almost nothing for the rental.
My salesperson Betsy Woods made my buying experience a pleasure (I detest car shopping). I went in knowing exactly what I wanted - a Honda Fit. Betsy showed me the new cars that were on the lot, quite nice, but i was looking for a color, a lower price point, and something that had less than 20k miles. She found my car for the price I was looking for. A deal was made. We were both happy. Even after I bought and paid for the car, Betsy continued to help me out and see to it that I received everything ...
My salesperson Betsy Woods made my buying experience a pleasure (I detest car shopping). I went in knowing exactly what I wanted - a Honda Fit. Betsy showed me the new cars that were on the lot, quite nice, but i was looking for a color, a lower price point, and something that had less than 20k miles. She found my car for the price I was looking for. A deal was made. We were both happy. Even after I bought and paid for the car, Betsy continued to help me out and see to it that I received everything ...
My salesperson Betsy Woods made my buying experience a pleasure (I detest car shopping). I went in knowing exactly what I wanted - a Honda Fit. Betsy showed me the new cars that were on the lot, quite nice, but i was looking for a color, a lower price point, and something that had less than 20k miles. She found my car for the price I was looking for. A deal was made. We were both happy. Even after I bought and paid for the car, Betsy continued to help me out and see to it that I received everything ...
Drove from Charlotte to look at a pre-owned vehicle. Drake Hinton was my salesperson. He had the car ready to test drive when we got there, the customer service was spectacular! The finance department took care of everything very swiftly! Fantastic service!
Drake did an amazing job on getting us in and out of the dealership! We were there for no more than two hours. What an amazing experience!
Usual car dealership. Polite staff, refreshingly NOT pushy!
This was our 2nd vehicle purchased at Apple Tree and we couldn’t be happier with both experiences. Will P. was super friendly, helpful and genuine and made everything super easy. Highly recommend this dealership!
Great for basic maintenance, oil changes etc. They did suggest I have my DTM-4 fluid changed, I took my car elsewhere and found out that option was for a 4wd vehicle, which mine was NOT. Glad I did not pay for that service...
Thank you Jason & Nick for the great experience buying a new CRV for my wife. I will highly recommend you guys.
Great service. Locally owned family business.
Friendly and professional staff. Staff discussed the repair that we brought the car in for and what they would do to fix the problem. Staff also discussed regular maintenance with us and recommended future maintenance for the vehicle.
I just have to say in my 50 years of buying cars, this was one of my best experiences. Angelo and Zane were the reason we purchased the car we did. We went to the dealership looking at a Camry, and left with an Acura. Both Angelo and Zane were instrumental in making us think thru what kind of car we really wanted, what was best for us, and then helped us to get into that perfect car. Thank you both for your time and effort to help us get into the right car.
Dan C was an awesome salesman he was kind knew everything about the car and really helped me out a lot. Highly recommend going with this dealership they are fantastic.
I was in Asheville from out of town, and had an issue with my CIVIC. The service department was great! They took care of everything I needed, and were very pleasant to deal with. If I still lived in Asheville, I’d certainly bring my Honda here. Thanks for taking care of us!
Nice friendly staff.
Good experience
Great experience.
Good service
The service we received was quite exceptional and I would not hesitate recommending you all to anyone who is considering buying a vehicle. Dave Talburt was helpful and knowledgeable at every step of the process. The team was prompt in their communication and have demonstrated that they are trustworthy and reliable. We are confident that we made the best choice in buying from Appletree. They will always be our first consideration when buying a vehicle.
You know something interesting I came in this morning for a service issue I was driving an old car. 2001. It was freezing cold yet I walked the lot. I've been in the market for an suv for a while. Had an appointment at BMW an hr later. I walked the show room. Not even a hi can I help you. They could have sold me a car. The staff was very nice but wow. I could have been the impulse buy for the day.
Great service and friendly staff. I really appreciated that the price estimates were in line with market values. Additionally, the end amount charged was even lower than the estimate, that is honesty.
Can't say enough good things about my experience buying my CRV at Apple Tree yesterday. Corey Brookhouzen was my first point of contact at the Certified Pre-Owned lot. I wasn't even completely sure I was looking to buy, and Corey never wasted his time or mine with hard sell nonsense. He showed me vehicles that matched what I was looking for, and when I decided it was time to treat myself to an upgrade, he made the whole process easy and congenial. Absolutely my best experience at a dealership so far. If you're considering a used Honda ...
I took my dad's Honda Accord out for maintenance. The Honda Tech. I dealt with was John Hamerick. John was very professional, had a warm caring attitude and took extra time to go over every aspect of the paperwork. Anyone would be comfortable with John as their Honda Service Tech.
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