Customer Testimonials
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Based on 2 oil changes. Both prescheduled appointments and I arrived 10min early. Both times took over 2 hrs for a simple oil change. ***Edit: update from 2 to 4 stars. Paperwork SNAFU the second time and Rich made it right.
The best of the best. Great, friendly, helpful, caring people. The best dealership and customer service experience I have ever had. I am very impressed with Appletree and highly recommend it.
Darryl was absolutely amazing!!!!! The best sales man I ever had!!
Great place friendly staff always.
Very friendly, fast and efficient. Nick was an excellent salesman and Zach was very efficient. Would recommend this dealership over and over. I bought two cars there and have been pleased with both
Angela of Service Department customer service was fantastic! Helpful in every way but most importantly she genuinely cared about me as a customer.
I have got to say, the guys at the pre-owned department at apple tree Honda are great people to not only make a deal with on a car but they also understand the situation you may be in which everyone’s is different when walking in to get a different vehicle, I highly recommend going to talk to them when searching for a vehicle. Buying a car is stressful. I personally believe they strive to make sure the customer leaves there happy with the decision that they made, if not they will do what they can to make sure of ...
Great staff in the service area. Nice lounge, really good customer service
Everyone I've dealt with is very knowledgeable and helpful. Didn't feel like a typical dealership.
Appletree Honda is an exceptional dealership. Their service department is well organized, knowledgeable and friendly. The sales staff is also knowledgeable, as well as helpful and not at all pushy. I'm currently driving my third car purchased or leased from them over a 14 year period. Even their waiting area is exceptional. Unless you do not want a Honda (not sure why you wouldn't), you won't be making a mistake with Appletree Honda.
Had some issues on my initial visit to the dealership. Repairs were made but not showing up in the system. Recalls. Serious stuff... Fast forward second visit, came in needing real customer service. That is what Brenda from Service did, and did well. She shined as a representative of the company and made sure I got everything worked.out. She took the time to explain what was all happening with the different aspects of my vehicle. All in all a satisfying experience, knowing my car is on the up and up and having everything explained. If in the market.for ...
I drove 2.5 hours to look at one of the used vehicles Apple Tree had listed and was unable to finalize a deal with them that evening after calling back the following day they did everything in their power to find a way for me to buy that vehicle. Long story short Darrell Steenwyk who was the salesperson I dealt with and Chris Hagelios the Sales manager were outstanding to work with they spent their entire day making sure we could come to a reasonable and best way for me to by the vehicle.
First off, let me say that I rarely write reviews for anyone. I have been in the restaurant industry for so long that I have seen my fair share of good and bad reviews. With the experience that I had with Apple Tree Honda Used Cars, I had to write and let everyone know about it! Buying a car is stressful and everyone has different situations when buying a car. We first came in to the lot and were unable to buy the car we looked at. We came back when we were in a better spot solely due to ...
Fast and friendly service!!! Knowledgeable about my car problem. David was very nice 😊
Great service department and super nice store. My wife's Honda Civic had an air bag recall. They took care of this very quickly and professionally.
I recently purchased a very nice Acura from Apple Tree Honda. I must say, the transaction was exceptionally smooth and painless. Now, I know from experience, that it can be a daunting and stressful task to navigate the process of buying a new vehicle. However, and contrary to the norm, you can safely leave your worries behind when dealing with Apple Tree, especially when David T. and Zane are on your team. I am grateful for my new car and having done business, for once, with a reputable and trustworthy dealership. Now just to talk them into sending me a ...
Apple Tree Honda was the only dealership out of the 4 we contacted who offered to order the CR-V we were looking for. That was Jamie. After he placed the order, Betsy Woods was our contact. She kept us informed as to when it was coming and when it arrived. She went above and beyond to ensure that we were completely satisfied before we left with our new CR-V EX-L. Everyone at Apple Tree was super. Thank you Betsy for our great buying experience.
JR Pressley was very knowledgeable and happily made sure all of my questions were answered. He was not pushy and did not bug me for contact info upfront. Instead, he showed me several available examples and offered to help keep an eye out for the particular car for me. This market is crazy, but I'd be happy to possibly buy a car from JR in the future. UPDATE: On Nov. 8, 2021, I made my first visit to Apple Tree Honda to research to find my perfect adventure vehicle. I'm very grateful that I was assisted by J.R. Pressley. ...
This is to recognize Jeff of the service department for his outstanding performance on Saturday morning, in getting our vehicle repaired and returned to us in a very timely manner. Jeff went above and beyond the expected level of customer service. He is definitely an asset to Appletree Honda service.
I like this dealership, speak with salesman Peter. I now own a CRV touring.
First class service.
Betsy Woods was absolutely amazing. She communicated with me as I waited for a car to come in and then on the day my Civic arrived she braved significant traffic to get me at my office to make sure I could take the car home that night. All the while she was professional and easy to talk to, making the whole process as smooth as possible. Betsy truly is someone who goes above and beyond.
Dealerships got it going on but they're falling behind in the service department
'Never take your car to a dealer when it needs service.' This is what I've been told my entire life. However, something was wrong with my CR-V and my local mechanics kept dismissing me and telling me just to put a heavier weight oil in her. Since it was getting worse, I did my research online and called Apple Tree for a service appt. They diagnosed the problems in just a few minutes and it was exactly what I thought it was based on my reading, the timing valve actuator, which left alone could have caused damage to my ...
This was one of my best experiences! I want to say thank you to NICK!! He was so nice very outgoing. He made me feel like part of the Family! He was always with a smile and made me laugh! If you go to Honda dealership in Arden NC ask for NICK!!
Nothing great here.
For over 16 years, AppleTree Honda has flawlessly maintained our 2004 Honda Element, and AppleTree continues to maintain our 2016 Accord...and on October 11, 2021, we were very pleased with every aspect of the purchase of our new 2021 CR-V from AppleTree Honda. Betsy Woods was the very capable sales person who skillfully took us through the purchase, and business manager Zain Rigsby flawlessly completed the process. Both individuals are exceptionally professional in every respect...knowledgable, efficient, patient and helpful.
Professional service
Sales person Betsy was awesome. Service advisor Evan was very knowledgeable. If Honda's your thing, these are your peeps.
Brenda was my service advisor and she is the best. She seems very knowledgeable and is very kind. From start to finish was great.
I recently had my Ridgeline serviced at Apple Tree Honda. Service was excellent and as always, Brenda was very knowledgeable about my vehicle. Unfortunately I am unable to do your survey about the experience because DISH is intercepting my emails.
I recently purchased a 2013 Honda Civic from Apple Tree Honda. It has been many years since I last bought a car and I had a lot of anxiety about having to do so. Apple Tree Honda was highly recommended to me and I am so glad I acted on that recommendation. The folks at Apple Tree Honda were so wonderful to deal with. I love my Honda Civic! I plan on being a lifetime customer of Apple Tree Honda. Now I am thrilled to recommend Apple Tree Honda to anyone making their next car purchase. They are the best!!! Susan ...
Wow! I cannot say enough good things about the whole Team at Apple Tree Honda. We had a very scary experience hitting a rock late at night on I40 while driving through for vacation and the morning after when Firestone couldn’t help us because we had actually broke our entire rim, Apple tree saved the day. I walked in distraught and exhausted with my baby and Betsy in sales took wonderful care of me. She went above and beyond her normal duties to help coordinate the best possible solution for me across all teams, scheduling, parts, service, etc. I ...
I highly recommend this dealership and Betsy Woods. She was extremely down to earth and she helped me find the perfect new Honda for my lifestyle! Very impressed with the entire process and this was my first new Honda! Thank you Appletree Honda and Betsy !!!!
Me and my daughter had such a pleasant experience with this dealership! Tony Atkins was very knowledgeable, not pushy, and very kind during my car buying process. He took his time and made sure before my daughter drove off the lot that she fully understood many of the amazing features on my CRV. All of the staff that I came into contact with were very helpful and friendly. Thank you for such a great experience. The place in vey clean and up to date with modern technology would highly recommend A+++
I went in to service my Civic last week and walked around the empty showroom while waiting. Peter Estrada asked if I needed help, and explained that inventory is low because of supply chain issues. He offered to quote me on my Civic for a potential trade-in. I'd been looking into a Pilot but he strongly recommended a (lower-priced!) model - CR-V. I test-drove both, and he was right. The Pilot was too big for me to drive. I ended up trading in the Civic for the CR-V Hybrid - they covered all the service fees, threw in weather-proof ...
Highly recommended! A+ to do business with!
Very fast and friendly service.
Received notification about a software update. Called and spoke with a lovely lady who was very helpful and made an appointment. Met with Jeff Warren in Service Department, who was absolutely very polite and had a shuttle drive me to a local shopping center. Called sooner than anticipated to let me know my vehicle was done and mentioned a service requirement which was taken care of while I waited less than an hour! I definitely will return for ANY of my Honda services and/or purchases!
Recently had to change the battery in my 2009 Fit. The radio shut down and required me to call the dealership to get help getting it back up and running. Caleb in service was super helpful. Thanks Caleb!
Easily one of the best and fastest car buying experiences. Dan Corcoran was super knowledgable and easy going (nothing like other pushy car salesmen I've had to deal with) and he made the whole process smooth and efficient. Left the dealership with a 2021 Honda Accord in no time! 10/10 experience.
I did not have an appointment but was in the area & knew it was time for oil change & tire rotation. so decided to check availability for service & they were kind enough to fit me into the schedule. So good to have the maintenance done. Also received free car wash.
We were just passing thru for one day. The car was making a loud clunking noise. They squeezed us in (we were the less than a hour total) checked out the car and assured us it was nothing that would make the car dangerous to drive. Great Service. I highly recommend this dealership's service department. Thank you James!
Efficient, polite, non pressure assistants in finding a car
I had such a pleasant experience with this dealership! Tony Atkins was very knowledgeable, not pushy, and very kind during my car buying process. He took his time and made sure before I drove off the lot that I understood many of the amazing features on my CRV. All of the staff that I came into contact with were very helpful and friendly. Thank you for such a great experience!
Great service installing a back seatcover that was purchased with a new CR/V. No charge. Plus, a free exterior and interior cleaning included.
Efficient. Friendly. Easy access.
My experience was great at Apple Tree Honda. Gene is top notch and personable. He is knowledgeable and very funny. Zain is also highly qualified and made the numbers work. He saved me time and money. I recommend both gentleman to help you find your new car. I’m a happy driver.
The Honda service department and specifically Brenda McCraw did an outstanding job repairing my Honda Odyssey. The braking system was exceptional noisy and the brake pedal went almost to the floor when stepped on. The shop found that the brake pads were installed improperly and that there was air in the master cylinder cables. The service department was able to get me in just before the 4th holiday. My thanks to the whole team for a job well done. You have won another customer!! Dan Gaines
I.HAD.THE.MOST.AMAZING.EXPERIENCE.HERE. My car was recently totaled and I was having a difficult time finding a replacement that would be reliable. I was looking in the wrong places and I didn’t know who to trust and I was stressed and frustrated. A close friend told me I should speak to Betsy at Appletree Honda, which isn’t even in my state. She’s in Asheville, North Carolina and I am in Atlanta, Georgia, but I didn’t have anything to lose so I contacted her. I could tell from the moment we spoke that ...
One thing I can say about Apple Tree Honda that is right, is Peter Estrada. Peter was the easiest sales people I have ever met. We told Peter we were going to look at several cars before we made a decision. We never felt pressured. I look forward to buying another car in the future. I will only look for two things, Peter Estrada and Apple Tree Honda!
Appletree Honda has been my best car buying experience! Everyone is friendly and very helpful. Betsy took really good care of getting me and my 3 kiddos into a vehicle that is just the right fit for us AND I even made a new friend in Betsy!
As a woman I cannot express enough just how wonderful this experience was for me. The people at the Fletcher location treated me like family. Genuinely. I walked into the car lot feeling like I had to brace myself for a salesman pitch but walked out feeling heard and seen. Many of the associates there greeted me immediately and made sure I felt comfortable. They did not talk over me but allowed me to make choices for myself without pushing me. I walked out of there with everything I had hoped for in a vehicle for a really rockin' price. ...
I went in Appletree just browsing for a used vehicle. Upon talking to Nick Russell he made sure I was able to get in the vehicle I wanted. I highly recommend working with Nick!
Very professional and knowledgeable. Friendly, expert service.
Found an 86 Prelude, my daughters dream car.. Working with Jamie and Steve was an excellent experience since we live near Washington, NC.(600mi) away.
Devon in the service department really took good care of me. He verified I would be receiving a complimentary full service for buying the pre-owned Honda from Appletree... and then offered a free car wash! Very pleased!!!
Peter did a great job helping me get the deal done long-distance from another state. Pleasant, easy experience.
Betsy and Don were great to work with. We will definitely be back to see them when we decide to buy another car. Best experience we've had buying a car.
I had a great experience today at Apple Tree Honda purchasing a pre-owned car. Thank you Jamie Gilliam and Grant Leech for a smooth event. Grant was very knowledgeable, professional, helpful, and friendly. I do recommend Apple Tree Honda!
Great car for a awesome price especially if u are in a budget they work with you. This is the third car I have bought from them. I was so happy. Talk to Gene Schneider he did a excellent job.
We could not be more pleased with our 2019 Honda Accord. Thank you to Blake Lewis for making the buyer experience simple and we look forward to doing more business with Apple Tree Honda in the future.
Our Honda CRV tire pressure light went on while on the expressway and we pulled off the next exit. Surprised to see Apple Tree Honda Dealership off the exit. The service writer James King was super helpful and knowledgeable to make our delay and concern a pleasant experience. We pulled in with no appointment at 1:30pm and left at 3pm on a Friday afternoon. It appeared that the oil and tire service at the local Honda dealership in Florida put the tire pressure at 51 psi and not 32 as recommended. Thank you James for helping us on our trip and only ...
Our Honda CRV tire pressure light went on while on the expressway and we pulled off the next exit. Surprised to see Apple Tree Honda Dealership off the exit. The service writer James King was super helpful and knowledgeable to make our delay and concern a pleasant experience. We pulled in with no appointment at 1:30pm and left at 3pm on a Friday afternoon. It appeared that the oil and tire service at the local Honda dealership in Florida put the tire pressure at 51 psi and not 32 as recommended. Thank you James for helping us on our trip and only ...
Great repair, just wish you had more heart for the fellow man..( 250.. to put together a wheelchair ramp..) do you think this good for bissness?? ( Not)
Betsy is by far the best salesperson I've ever dealt with!
JR the best. I don't have a lot of credit & that means low credit. They literally worked for hours until they found a company for financing & I walked away very happy with all of the staff.
Just got a new car from here. Betsy is one of the best! She helped us get a great rate and in the car I wanted! And so fun to deal with, she made are time there wonderful. Thank you Betsy!
Helped my wife out when her alternator died on her way to Asheville. We ended up getting the repair elsewhere, after we had agreed to a diagnosis. We tried to change our mind, but they had already diagnosed it. They were reasonable and met me in the middle on the fees. They also quicky helped my wife rent a car for a very reasonable price and she was able to make her appointment still. 🤯 We have 6 kids so rescheduling appointments is no picnic. Then she returned it early and they charged her almost nothing for the rental.
My salesperson Betsy Woods made my buying experience a pleasure (I detest car shopping). I went in knowing exactly what I wanted - a Honda Fit. Betsy showed me the new cars that were on the lot, quite nice, but i was looking for a color, a lower price point, and something that had less than 20k miles. She found my car for the price I was looking for. A deal was made. We were both happy. Even after I bought and paid for the car, Betsy continued to help me out and see to it that I received everything ...
My salesperson Betsy Woods made my buying experience a pleasure (I detest car shopping). I went in knowing exactly what I wanted - a Honda Fit. Betsy showed me the new cars that were on the lot, quite nice, but i was looking for a color, a lower price point, and something that had less than 20k miles. She found my car for the price I was looking for. A deal was made. We were both happy. Even after I bought and paid for the car, Betsy continued to help me out and see to it that I received everything ...
My salesperson Betsy Woods made my buying experience a pleasure (I detest car shopping). I went in knowing exactly what I wanted - a Honda Fit. Betsy showed me the new cars that were on the lot, quite nice, but i was looking for a color, a lower price point, and something that had less than 20k miles. She found my car for the price I was looking for. A deal was made. We were both happy. Even after I bought and paid for the car, Betsy continued to help me out and see to it that I received everything ...
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